Streamline the User Experience with Mobile Carrier Data

The entire world has gone mobile—from millennials to grandparents. Consumers want to pay their bills, buy a great pair of shoes and take care of day-to-finances on the morning subway commute or [...]

Prequalification: It isn’t just for mortgages anymore

Prequalification has long been used in the mortgage arena to assist home buyers with understanding the dollar amount they could be eligible to borrow and the various mortgage options available to [...]

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The Confounding Threat of Synthetic Identities

Our fraud series on Zoot Blog recently discussed a multitude of threats facing the financial industry and provided insight regarding next steps in prevention. One thought provoking point raised [...]

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Costco/Citi Transition Trending Positive

After a rocky start, the transition from American Express to Citi for Costco co-brand credit card holders seems to be trending positive. That’s good news for consumers and a boon for the [...]

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Costco, Citi Visa transition pains continue

Last week I wrote about the painful transition Costco customers are experiencing as the retailer’s relationship with American Express ends and a new co-brand partnership with Citi begins. [...]

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Missed Opportunities in the Costco Transition to Visa Cards

It was big news last week as the Costco/American Express partnership came to an official close. It’s an even bigger headache for Costco customers who have not received their replacement cards [...]

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Taking on Fraud: Part Two

In the first part of our series, we uncovered a multitude of statistics regarding the very real fraud threats that financial institutions, consumers, and merchants face on a daily basis. For part [...]

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Taking on Fraud: Part One

This is the first in a two-part series as we look more deeply at fraud concerns and best practices for managing this ever-changing threat. Over the past couple of weeks we’ve been discussing [...]

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Unleash your inner Bond with biometric authentication

Use of biometrics is popular in Hollywood movies to create drama and suspense when spies attempt to raid a Swiss bank safe or invade a Russian nuclear plant. Palm print readers and iris scans [...]

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Protecting payments without sacrificing convenience

What happens when fraud protection adds more friction to the payments process or convenience trumps security? EMV has moved the needle the wrong way when it comes to the customer experience. [...]