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How Millennials are Changing the Lending and Borrowing Landscape

Zoot Partner Clarity Services Shares Insights on Millennial Loan Behavior Written By Susana Walls Vice President, Marketing at Clarity Services So long baby boomers, hello millennials! [...]

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Protecting payments without sacrificing convenience

What happens when fraud protection adds more friction to the payments process or convenience trumps security? EMV has moved the needle the wrong way when it comes to the customer experience. [...]

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Want to differentiate your bank? Change the payments conversation.

If you have ever had the pleasure of hearing Arkadi Kuhlmann speak, you know he is not only entertaining but full of practical insight. In 1996, he introduced consumers to direct, branchless [...]

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Mini-Silos: The Opportunity Fintechs Bring to Banks

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience.  An executive from Ally Bank made an [...]

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Will community banks suffer from technology shortcomings?

How long should it take to add your spouse to your bank account? A few minutes seems reasonable to me. However, it took one full hour to accomplish this simple task at my local community bank [...]

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Financial industry outlook 2016: Innovation will find its way back

Over the past several years as banks focused on staying in compliance with myriad new regulations, innovation slowed—nearly to a standstill. In 2015, I predicted it would be the year banks took [...]

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Projected Trends: Financial Industry 2016

As a companion to our 2015: Year in Review post, we’ve synthesized some of the trends, challenges and opportunities shaping the financial industry in 2016. This year’s predictions include topics [...]

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Banking in the cloud – Is it for the birds?

Consumers’ use of technology—from mobile to wearables—is driving change across many industries as businesses adapt to how their customers want to engage with them. For some time now, financial [...]

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Customer experience challenges in the EMV rollout

There are numerous examples of EMV gone awry as the roll out, rolls on. Secure for card-present transactions, yes, seamless, no. On a bustling pre-holiday evening during a crowded Christmas [...]

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2015: Year In Review

As we approach the New Year, industry analysts and financial experts are rushing to publish their predictions for 2016. Before fixing our gaze entirely on the future, let’s review the trends that [...]

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