Taking on Fraud: Part One

This is the first in a two-part series as we look more deeply at fraud concerns and best practices for managing this ever-changing threat. Over the past couple of weeks we’ve been discussing [...]

Protecting payments without sacrificing convenience

What happens when fraud protection adds more friction to the payments process or convenience trumps security? EMV has moved the needle the wrong way when it comes to the customer experience. [...]

Projected Trends: Financial Industry 2016

As a companion to our 2015: Year in Review post, we’ve synthesized some of the trends, challenges and opportunities shaping the financial industry in 2016. This year’s predictions include topics [...]

Customer experience challenges in the EMV rollout

There are numerous examples of EMV gone awry as the roll out, rolls on. Secure for card-present transactions, yes, seamless, no. On a bustling pre-holiday evening during a crowded Christmas [...]

2015: Year In Review

As we approach the New Year, industry analysts and financial experts are rushing to publish their predictions for 2016. Before fixing our gaze entirely on the future, let’s review the trends that [...]

Golden opportunities in the EMV rollout

EMV, is anyone tired of hearing about it? Perhaps we just haven’t heard what consumers need to know. You can’t attend a financial industry conference or read any banking publication these days [...]

There’s no sense of urgency for EMV – even as the liability shift hits

The EMV liability shift happens today. Yet there’s no fanfare that tells the world we have finally arrived. In fact, as predicted most U.S. merchants and card issuers aren’t prepared and those [...]

To EMV or not to EMV…Will Alternative Payments Take Precedence?

In the past few months the already-hot payments industry has been put in an unfavorable spotlight.  Because of the magnitude of the recent data breaches at several major retailers the payments [...]