Does your bank own its customers?

The Internet has changed the way we shop, pay our bills, communicate, and so much more. Its impact on the supply chain is undeniable. The mobile movement is changing the game again. There is a [...]

Using Customer Pain Points to Drive Bank Innovation

Mobile is rolling out faster than anything ever has in the financial industry. This is due to necessity (consumer demand) and an understanding that there is a great deal of competition from the [...]

2015: The year banks take back banking

It has been 25 years since I started Zoot in the basement of my home. Back then some of the most innovative banks were looking for unconventional solutions that would make their businesses [...]

Providing Purpose for Bank Customers

At a recent financial industry conference one of the presenters commented that he’s always surprised when people say that the purpose of a business is to make money. While making a profit is [...]

Creating a Cutting Edge Digital Experience

Banking is becoming digital. Just as bank branches need to look good and provide great customer service to instill consumer trust, bank apps need to look good on mobile devices and provide a [...]

Instant Prescreen: I do not think it means what you think it means.

There are a few phrases that people use with great confidence, even though their understanding might be quite inaccurate. During a few recent conversations, I’ve realized that “Instant Prescreen” [...]

How to Encourage Adoption of Mobile Banking

Bankers can no longer deny the shift towards mobile banking. Because of this, many are integrating mobile banking services into their technology, but are left wondering how to encourage customer [...]

Three Questions Banks Need to Ask During the Online Account Opening Process

The new frontier for account opening is online. Whether a consumer is reaching out to a bank through the web browser on their laptop or an app on their mobile phone, the trend is clear. Changing [...]