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Mobile and Millennials: Adapting to Consumer Loan Behaviors and Serving the Underbanked

In a recent interview with American Banker Chief Editor, Marc Hockstein, Wells Fargo’s Senior VP of Community Banking Mary T. Mack said, “We’re changing the culture from sales to service.”  It is [...]

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How Millennials are Changing the Lending and Borrowing Landscape

Zoot Partner Clarity Services Shares Insights on Millennial Loan Behavior Written By Susana Walls Vice President, Marketing at Clarity Services So long baby boomers, hello millennials! [...]

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Blockchain: What’s Next? Protection for Titled Assets

Blockchain.  It seems to be the hottest buzzword in our industry right now.  But, what is blockchain?  Nobody can really define it clearly.  But hundreds, maybe even thousands have tried. [...]

Streamline the User Experience with Mobile Carrier Data

The entire world has gone mobile—from millennials to grandparents. Consumers want to pay their bills, buy a great pair of shoes and take care of day-to-finances on the morning subway commute or [...]

Prequalification: It isn’t just for mortgages anymore

Prequalification has long been used in the mortgage arena to assist home buyers with understanding the dollar amount they could be eligible to borrow and the various mortgage options available to [...]

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The Confounding Threat of Synthetic Identities

Our fraud series on Zoot Blog recently discussed a multitude of threats facing the financial industry and provided insight regarding next steps in prevention. One thought provoking point raised [...]

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Changes to the Military Lending Act: An Update

In June, ZootBlog provided important information regarding changes to the Military Lending Act (MLA). As promised, we’re providing the most recent updates to inform lenders as they prepare for [...]

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Costco/Citi Transition Trending Positive

After a rocky start, the transition from American Express to Citi for Costco co-brand credit card holders seems to be trending positive. That’s good news for consumers and a boon for the [...]

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Costco, Citi Visa transition pains continue

Last week I wrote about the painful transition Costco customers are experiencing as the retailer’s relationship with American Express ends and a new co-brand partnership with Citi begins. [...]

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Missed Opportunities in the Costco Transition to Visa Cards

It was big news last week as the Costco/American Express partnership came to an official close. It’s an even bigger headache for Costco customers who have not received their replacement cards [...]